Contact Us
We are here to help with orders, product questions, returns, and anything else. Our team responds to all inquiries within one business day.
For all inquiries, email us at support@elystrabands.store. This is the fastest way to reach us.
What to Include in Your Message
- Order questions: your order number, the email address used at checkout, and a description of the issue
- Product questions: the product name or page link and your specific question
- Returns: your order number and the reason for the return (see our Return Policy for eligibility)
- Shipping updates: your order number — we will send tracking information to the email used at checkout
Response Times
| Inquiry Type | Typical Response |
|---|---|
| Order status | Same business day |
| Product questions | Within 1 business day |
| Returns and exchanges | Within 1 business day |
| Payment or billing | Within 1 business day |
| General inquiries | Within 2 business days |
Mailing Address
Elystra Bio Inc
2501 Kiphen Rd Bldg D
Round Rock, TX 78665
Business hours: Monday through Friday, 9:00 AM – 5:00 PM Central Time. We are closed on weekends and federal holidays. Emails received outside business hours are answered on the next business day.