Shipping Policy
We ship all orders from our facility in Round Rock, Texas. This page explains our processing times, shipping methods, delivery estimates, and what to do if something goes wrong.
Order Processing
- Processing time: 1–2 business days after your order is placed
- Cut-off time: Orders placed before 2:00 PM CT on a business day begin processing the same day
- Business days: Monday through Friday, excluding federal holidays
- Order confirmation: You will receive an email confirmation within minutes of placing your order
Shipping Rates
| Order Total | Shipping Cost |
|---|---|
| Under $120.00 | $6.99 flat rate |
| $120.00 and above | Free shipping |
Delivery Estimates
| Destination | Estimated Transit Time |
|---|---|
| Texas and surrounding states | 2–4 business days |
| Continental United States | 3–7 business days |
| Alaska, Hawaii, and territories | 7–14 business days |
Transit times are estimates provided by the carrier and begin after processing is complete. Delivery dates are not guaranteed.
Carriers
We ship via USPS, UPS, or FedEx. The carrier is selected based on package size, weight, and destination to ensure the best combination of speed and cost. You will receive a tracking number by email once your order ships.
Tracking Your Order
- Check your email for a shipping confirmation with your tracking number
- Click the tracking link or visit the carrier’s website to view delivery status
- If you do not receive a shipping confirmation within 3 business days, email support@elystrabands.store with your order number
Shipping Restrictions
- We ship to addresses within the United States only
- We do not ship to P.O. boxes for oversized items (pet furniture, crates, strollers)
- We do not offer international shipping at this time
Lost or Damaged Shipments
If your package is marked as delivered but you have not received it, or if it arrives damaged:
- Check with neighbors and your building’s mail room
- Contact the carrier with your tracking number
- If unresolved after 48 hours, email us at support@elystrabands.store with your order number, tracking number, and a description or photo of the issue
We will work with the carrier to resolve the issue and, where appropriate, ship a replacement at no additional cost.