Privacy Policy
Last updated: October 2026
This Privacy Policy explains how Elystra Bio Inc (“we,” “us,” “our”), operating as Elystra Bands, collects, uses, and protects your personal information when you visit elystrabands.store or place an order.
1. Information We Collect
Information You Provide
- Contact information: name, email address, phone number (if provided)
- Shipping address: street address, city, state, ZIP code
- Payment information: card number, expiration date, CVV — processed by our payment processor and never stored on our servers
- Order details: items purchased, quantities, order total
- Communications: messages you send to our support team
Information Collected Automatically
- Device information: browser type, operating system, screen resolution
- Usage data: pages visited, time spent on pages, referring URL
- IP address: used for fraud prevention and approximate geographic location
- Cookies: small files stored on your device (see Cookies section below)
2. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Respond to your questions and support requests
- Prevent fraud and unauthorized transactions
- Improve our website and product offerings
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Information Sharing
We share your information only with:
- Payment processors: to process your card payment securely
- Shipping carriers: to deliver your order (name and shipping address only)
- Legal authorities: when required by law, court order, or to protect our rights
4. Payment Security
- All payments are processed through PCI-DSS compliant payment processors
- Card information is encrypted in transit using TLS/SSL
- We do not store your full card number, expiration date, or CVV on our servers
- Every transaction is verified with AVS (Address Verification System) and CVV checks
5. Cookies
We use cookies for:
- Essential cookies: shopping cart functionality, login sessions
- Analytics cookies: understanding how visitors use our site (aggregated, not personally identifiable)
- Preference cookies: remembering your settings and preferences
You can disable cookies in your browser settings. Disabling essential cookies may prevent you from completing a purchase.
6. Data Retention
- Order records are retained for 7 years for tax and legal compliance
- Support communications are retained for 2 years
- Analytics data is retained in aggregated form only
- You may request deletion of your personal data by emailing us (subject to legal retention requirements)
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise any of these rights, email support@elystrabands.store.
8. Children’s Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We encourage you to review this page periodically.
10. Contact
For privacy-related questions or requests, email support@elystrabands.store.