Frequently Asked Questions
Orders & Checkout
How do I place an order?
Browse our catalogue, add items to your cart, and proceed to checkout. Enter your shipping address and payment information. You will receive an order confirmation by email within minutes.
Is my payment a one-time charge?
Yes. Every purchase on Elystra Bands is a one-time transaction. We do not charge recurring fees, subscriptions, memberships, or automatic renewals of any kind.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. All payments are processed securely through our PCI-DSS compliant payment processor.
Can I modify or cancel my order?
If your order has not yet shipped, email support@elystrabands.store with your order number and we will make the change or cancel it at no charge. Once shipped, orders cannot be modified and must go through the return process.
Is my payment information secure?
Yes. Your card details are encrypted with TLS/SSL and processed by a PCI-DSS Level 1 compliant payment processor. We never see or store your full card number, expiration date, or security code.
Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Delivery takes 3–7 business days for most US addresses. Texas and surrounding states typically receive orders in 2–4 business days.
How much does shipping cost?
Shipping is a flat $6.99 for orders under $120. Orders of $120 or more ship free.
Do you ship internationally?
Not at this time. We ship to addresses within the United States, including Alaska, Hawaii, and US territories (delivery to those areas may take 7–14 business days).
How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order ships. Click the tracking link or enter the number on the carrier’s website (USPS, UPS, or FedEx).
Returns & Refunds
What is your return policy?
You may return most unused items in original packaging within 30 days of delivery for a full refund. See our Refund & Return Policy for full details.
How long does a refund take?
After we receive and inspect the return, we issue the refund within 2 business days. It may take an additional 5–10 business days for the refund to appear on your statement, depending on your bank.
Do I pay for return shipping?
For defective or damaged items, we provide a prepaid return label at no cost. For other returns, you are responsible for return shipping unless otherwise arranged.
Products
What kind of products do you sell?
We sell premium pet supplies: collars, leashes, harnesses, carriers, pet beds, furniture, grooming tools, health supplements, feeding accessories, toys, outdoor gear, and smart pet technology. Prices range from $6.99 to $499.99.
Are your products in stock?
All products listed on our website are in stock and ready to ship unless marked otherwise. If an item is temporarily unavailable, the listing will say so.
Do you sell used or refurbished products?
No. Every product we sell is new.
Account & Privacy
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you view past orders and save your shipping address for future purchases.
Do you sell my information?
No. We do not sell, rent, or share your personal information with third parties for marketing. See our Privacy Policy for full details.
Company
Who runs Elystra Bands?
Elystra Bands is a brand of Elystra Bio Inc, a Texas corporation based in Round Rock, TX.
How do I contact you?
Email support@elystrabands.store. We respond within one business day.